![]() ![]() LESSON 19: PREPARING FOR THE PHR EXAM Gain information on externships and internships as you review the basics of the PHR exam and begin to study. Earning a Microsoft Office Specialist ( MOS / MOS Expert ) Certification demonstrates that you have the skills needed to get the most out of Microsoft. Students earn a certification for each exam they pass. LESSON 18: MOTIVATION, REWARDS, AND RECOGNITION Find out fun ways to motivate workers and gain nine strategies for creating a great rewards program. The Microsoft Office Specialist Program now has multiple levels which are Associate and Expert. LESSON 17: RETENTION Learn the top reasons employees leave a company and how you can encourage them to stay as well as the importance of succession planning. LESSON 16: GLOBAL HUMAN RESOURCES Understand the basics of staffing strategy, cultural differences, HR in other countries, choosing global employees, and issues faced by expatriates. LESSON 15: CREATING A HIGH-PERFORMANCE WORKPLACE Learn how to ask employees for input and act on it, delegate authority, keep communication open, and continuously ask for feedback as you strive to develop a high-performance workplace. LESSON 14: MANAGING LABOR RELATIONS Get a quick overview of the history of unions as you learn how they work and why employees join them. LESSON 13: INVESTIGATIONS Learn why it is so important to investigate problems as well as the steps of an effective investigation including preparing, conducting, and wrapping it up. LESSON 12: TERMINATION Understand the alternatives to firing as well as how to prepare for termination including proper separation agreements as well as what to do in the event of wrongful discharge. LESSON 11: EMPLOYEE RIGHTS AND DISCIPLINE Learn the laws that protect employee rights and privacy and how to properly monitor and document behavior and discipline employees. LESSON 10: DIVERSITY Understand what diversity is and why it is a good thing in an organization as you learn to manage it and handle conflict. LESSON 9: AFFIRMATIVE ACTION Learn the full spectrum of affirmative action, how to create an affirmative action plan, and information on the AAP you will need to know. The Expert Word and Excel track is ideal for candidates who want to really show off their advanced skillset in both fundamental Microsoft Office apps. LESSON 8: MAKING HR DECISIONS Learn how to make decisions based on various company growth strategies and how to use HRIS Software as well as job analysis as a tool for decision-making. LESSON 7: THE LEGAL ENVIRONMENT Gain knowledge of employment law as well as an understanding of equal employment opportunity, avoiding discrimination, and what happens when an employee files an EEOC claim. LESSON 6: EMPLOYEE HEALTH AND SAFETY Learn the ins and outs of complying with OSHA, protecting against workplace hazards, and investigating, recording, and preventing accidents and employee illnesses. LESSON 5: COMPENSATION AND BENEFITS Understand all the things that must be considered when designing a compensation and benefits package. ![]()
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